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CrossLoop
CrossLoop forms part of the customer support strategy I use in the business. It lets us do a remote desktop connection to a customer computer using, essentially, a custom VNC client. The biggest advantage is that CrossLoop seems to be able to navigate through NAT routers and firewalls with ease. I plan to write a full article later on the use of CrossLoop. This one just deals with achieving a silent install.
The download for CrossLoop is here.
My unattended install works like this:
crossloopsetup.exe /VERYSILENT /SP-
(This article is part of a series about the build disc I use to standardise system builds. The series starts here and this particular article follows on from this one.)
#1 by Andrew Donnelly - April 6th, 2009 at 20:33
Hi David,
Have you used Mikogo when remotely connecting with a customer? This is an easy-to-use app and you can use it for remote support or web conferencing – share you screen with up to 10 people simultaneously. And it’s free for commercial use. If you’re interested in more details, please feel free to contact me.
Cheers,
Andrew Donnelly
The Mikogo Team
#2 by David - April 6th, 2009 at 20:49
Hi Andrew,
Mikogo appears to require setting up an account on the website. I’m trying to avoid this for customer support as it slows things down when I’m trying to do remote support. All I really want is to connect in and resolve a problem without waiting for my customer to sign up for an account.
David